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Customer Service & Renewals Executive
Step-Up Career • Thane West, Maharashtra
Posted Just now
Required Skills
About The Position
🎯 Additional Benefits: Performance incentives + ₹100/day night shift allowance 🕒 Shift: 11 PM – 8 AM (Night Shift) 📅 Working Days: 5 Days | 2 Rotational Weekly Offs Eligibility Criteria Male candidates only. Minimum 12th pass. Minimum 1 year of recent international customer service experience is mandatory. Excellent English communication skills. Preferred languages: Gujarati, Punjabi, Tamil or Telugu. Age: 21–37 years. Immediate joiners preferred. Handle international customer interactions. Assist VIP customers with service-related queries and renewals. Maintain customer relationships and provide service support. Explain membership benefits and encourage renewals. Ensure customer satisfaction and achieve assigned targets.
Key Responsibilities
- Deliver high-performance execution aligned with team targets and sprint deliverables.
- Collaborate with stakeholders and managers to optimize daily operational workflows.
- Uphold industry compliance, quality standards, and professional communication practices.
- Proactively identify process gaps and implement effective, scalable solutions.
Why Apply Through Step-Up Career
- Salary: ₹40,000/month — competitive, as per industry standards.
- Your profile goes directly to the hiring manager — no unnecessary rounds.
- Interview feedback shared within 48 hours of every round.
- Dedicated relationship manager to guide you through the full process.